The NICU Nurse Who Learned to Listen

When Maria Gonzalez started her first rotation in the neonatal intensive care unit at Johns Hopkins, every baby's cry sounded the same to her — a thin, urgent wail that set her pulse racing. She rushed from incubator to incubator, checking monitors, adjusting tubes, always a step behind. Then veteran nurse Doreen Hatcher pulled her aside. "Slow down," she said.…